1. Introduction
At Fuchkaa (Fuchkaa Entertainment Pvt. Ltd.), we are committed to providing a responsible and respectful digital environment for our viewers. As a broadcasting platform, we do not own any of the content available on Fuchkaa; all content is owned by third-party content creators or rights holders. However, we acknowledge the importance of addressing concerns regarding content made available on our platform and strive to provide a transparent and effective redressal mechanism.
2. Scope
This policy applies to any complaints or grievances raised by users, viewers, or other stakeholders regarding:
- Objectionable or offensive content
- Content that may violate laws or regulatory guidelines
- Intellectual property disputes
- Inappropriate categorization or labeling
- Any other concern regarding the broadcasted content
3. Content Ownership
Fuchkaa acts solely as a facilitator and broadcaster of content created and owned by third-party rights holders. Content ownership, responsibility for accuracy, and rights clearance rest entirely with the respective content owners.
4. Grievance Redressal Mechanism
4.1 Grievance Officer
In compliance with applicable laws and regulations, Fuchkaa has appointed a Grievance Redressal Officer to oversee and address all content-related complaints.
Name: Alokesh Das
Email: [email protected]
Address: Groud Floor, 5/72A, Netaji Nagar Kolkata-700040, West Bengal
Contact No.: +91 98746 93629 / +91 93335 13986
Working Hours: Monday to Friday, 10:00 AM to 5:00 PM IST
4.2 Filing a Complaint
To register a complaint, users must provide:
- Full name and contact details
- Specific content title or link
- Detailed description of the grievance
- Time stamp (if applicable) indicating where the issue occurs in the content
- Any supporting documents or screenshots
Complaints can be sent via email or through the designated grievance form on our website.
4.3 Review & Action Timeline
Upon receipt of a valid complaint:
- An acknowledgment will be sent within 2 business days
- A review will be conducted internally and, where necessary, in consultation with the content owner
- A resolution or formal response will be issued within 30 business days
4.4 Possible Outcomes
Depending on the outcome of the review, Fuchkaa may:
- Request the content owner to modify, blur, or remove specific parts of the content
- Temporarily or permanently suspend the broadcast of the content
- Reject the complaint with proper reasoning
In all cases, the complainant will be informed of the decision taken.
5. Legal Compliance
Fuchkaa follows all applicable Indian laws, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and any other relevant regulations. We also cooperate with government authorities or courts, as required by law.
6. Final Responsibility
While Fuchkaa facilitates the redressal process, the final responsibility and liability for content rests with the content owner. Fuchkaa acts in good faith to mediate and support fair and timely resolution of content-related issues.
Effective Date: 21-04-2025
Last Updated: 21-04-2025